ICICI Bank Customer Care Toll-Free Number 2026 | 24×7 Helpline & Support
ICICI Bank Customer Care Toll-Free Number 2026 | 24×7 Helpline & Support
ICICI Bank is one of the largest and most well-known Private Sector Banks in India, providing financial services to millions of people with various types of savings accounts, current account options, fixed deposit accounts, loans and lines of credit, credit cards, digital plan products, and insurance products. With such a vast number of customers, having an efficient, effective,
accessible, and readily available service channel for customer support is essential to allow all customers to access the bank’s products and services smoothly.
Today, ICICI Bank continues to offer a variety of different ways for customers to access customer service through Toll-Free Number(s) (s), a 24 x 7 helpline, an Email address, a support Phone Number and a Customer service Support E-Mail address, a Mobile Application (iMobile), the Web (Net Banking Help Desk), and local Branch-Level Grievance Redressal Mechanism. With so many options, all customers will have fast and efficient means of obtaining assistance regarding all aspects of their financial transactions, including their Account and Debit/Credit (i.e. ATM) Card, Loan and/or EMI Issues, Online Services, the reporting of Fraudulent Activity, and the resolution of Customer Complaints.
If you have experienced any transaction problems; have lost or need to block your Debit/Credit Card; would like to track the status of your Service Request; or want to escalate a Complaint not yet resolved, then you can obtain the support you need from ICICI Bank by accessing their customer support and grievance redressal system. This guide provides comprehensive details about how to contact ICICI Bank customer care, obtain the number for the 24 x 7 helpline, Register a Complaint, and follow the correct Procedures for escalation to obtain Prompt Resolutions.
ICICI Bank Customer Care Toll-Free Numbers
ICICI Bank provides toll-free customer care numbers that customers can call for assistance with savings and current accounts, debit and credit cards, loans, and digital banking services. You can contact ICICI customer care for balance and transaction queries, card-related issues, net banking and mobile banking problems, loan and EMI enquiries, reporting lost or stolen cards, and fraud or unauthorized transactions. Trained executives verify your identity and ensure secure and confidential assistance.
You can contact ICICI customer care for:
Balance and transaction queries
Debit and credit card issues
Net banking and mobile banking problems
Loan and EMI related queries
Reporting lost or stolen cards
Fraud or unauthorized transactions
Customer care executives are trained to verify your identity and provide secure assistance.
24×7 Helpline and Availability
ICICI Bank provides 24/7 (i.e. 24 hours a day, 7 days a week, 365 days a year) access to their customers via their customer care helpline service. This means that ICICI Bank provides support to its customers 24 hours a day, seven days per week, including all weekends and many public holidays, so that customers always have the ability to access help when they need it. This gives customers peace of mind and allows them to block their debit/credit cards immediately if they lose or have their cards stolen or report suspicious/unauthorised activity immediately. It also provides help to customers when their regular banking hours are closed, when they may need emergency assistance while travelling or for other urgent financial emergencies. The 24×7 customer care helpline provides ongoing protection from fraud, service interruptions, and security threats to customers.
ICICI Bank’s helpline services are available 24 hours a day, 7 days a week, including weekends and most public holidays.
This means you can:
Block your card immediately in case of loss
Report suspicious transactions instantly
Get help outside banking hours
Seek emergency support while traveling
Round-the-clock support ensures customers are protected from fraud and service disruptions.
ICICI Bank Customer Care for Credit Cards, Loans & Accounts
ICICI Bank has dedicated customer support teams that have been developed to assist customers with any queries regarding their banking services and products. These teams offer specialized assistance for savings and current accounts, debit and credit cards, personal loans, home loans, car loans and business loans. Furthermore, ICICI Bank provides dedicated NRI banking services support. Each of these teams has been trained to understand the unique requirements, procedures and policies as well as the technologies associated with each of the banking
products/categories they serve. Because these customer support teams are trained in a specific area of banking (where they will provide the majority of their service), providing solutions for customer problems or concerns about transactions, card issues, loan repayments, and NRI accounts allow the customers of ICICI Bank to resolve their customer service issues and have a pleasant customer experience, resulting in faster, more accurate and effective solutions to their problems.
ICICI Bank has dedicated support teams for:
Savings and current accounts
Credit cards and debit cards
Personal, home, car and business loans
NRI banking services
Specialized teams ensure faster and more accurate resolution depending on the type of product you use.
Digital Support – iMobile App, Net Banking & Chat Support
In addition to phone support, ICICI Bank has a wide range of channels for customers to quickly and easily receive assistance via the Internet. For example, the iMobile Pay application allows users to create service requests, contact customer service representatives, view complaint status, and manage their accounts on a mobile device. Additionally, customers can access and manage all aspects of their accounts online through ICICI Bank’s Internet Banking service. Through email support, customers can send complaints with attachments (e.g., documents/screenshots). Finally, customers can use chat-bots or virtual assistants to receive quick answers to frequently asked questions. All of these digital channels allow customers to avoid waiting time and eliminate the need for in-person branch visits.
Apart from phone support, ICICI Bank offers digital self-service channels:
iMobile Pay App – raise service requests, chat with support, and track complaints
Net Banking Portal – submit queries and download statements
Email Support – send detailed complaints with attachments
Chatbots & Virtual Assistants – instant answers for common queries
Digital support reduces waiting time and helps customers resolve issues without visiting branches.
ICICI Bank Grievance Redressal Process
In case your initial level of service does not resolve your issue with ICICI Bank, there is an opportunity for escalation through their formal complaint process. To initiate this process, you can either raise a complaint via customer service, the iMobile app, online banking or by visiting an ICICI Bank branch and obtaining a complaint/reference number to track your request. After submitting your complaint, you will receive a response from ICICI Bank within the promised timeframe. Should the issue remain unresolved after that timeline, escalate it to a senior management official. Finally, if you do not receive satisfactory assistance from the bank, you may contact the Banking Ombudsman. Therefore, ICICI Bank’s formal complaint process helps to maintain transparency, accountability and customer protection.
If your issue is not resolved at the first level, you can escalate it through ICICI Bank’s grievance redressal system:
Raise a complaint via phone, app, or branch.
Note down the complaint or reference number.
Wait for the bank’s response within the promised timeline.
Escalate to higher authority if the issue remains unresolved.
Approach the Banking Ombudsman if needed.
This structured process ensures transparency and accountability.
Tips for Faster Resolution of ICICI Bank Complaints
Being efficient and organised is the best way to obtain an expedited response from ICICI Bank’s customer support when submitting a query or complaint. Always have your Customer ID, Account Number, and Mobile Number registered to your account ready before contacting ICICI Bank support. Whenever possible, provide complete information about your complaint, including the date(s) of transaction(s), the amount(s) of the transaction(s), and the reference numbers(s). It is also a good practice to include screenshots, account statements or all supporting documentation in relation to the issue with your request when submitting it to the customer service team. It’s recommended that you use only ICICI Bank’s customer service channels when communicating with them and avoid using unapproved channels by sharing personal or sensitive data. You should check the status of your complaint and follow up regularly to speed up resolution time by being as thorough and organised as possible.
To get quicker help:
Keep your customer ID or account number ready
Clearly explain the issue and provide dates and amounts
Attach screenshots or transaction references if possible
Use official channels only
Track your complaint regularly
Being precise and proactive helps speed up resolution.
Frequently Asked Questions (FAQs)
1. Does ICICI Bank have a toll-free customer support number?
ICICI Bank has toll-free customer support numbers available for customers to contact.
2. Does ICICI Bank have a customer support center open 24/7?
ICICI Bank’s Customer Support Center is open 24 hours a day, 7 days a week.
3. Can I block my debit card through customer support?
Customer Support can help you block a debit or credit card that you have lost or has been stolen.
4. How do I report an unauthorized transaction?
If you suspect a transaction was unauthorized, please report it to Customer Support immediately or raise a complaint using the iMobile Application or ICICI Bank Net Banking.
5. Do NRIs have access to ICICI Bank Customer Support?
ICICI Bank has special support for NRIs (Non-Resident Indians).
6. What is the average time taken by ICICI Bank to resolve customer complaints?
The average time taken to resolve complaints varies based on the nature of the complaint; however, most complaints are resolved within a few working days.
7. Is it possible to file a complaint online with ICICI Bank?
Yes, you can file complaints with ICICI Bank using the iMobile Application or via Net Banking.
8. What should I prepare before calling Customer Support?
Before contacting Customer Support, have your Account No., Customer ID and Registered Mobile No. readily available.
9. Can I go to a branch if I don’t want to contact Customer Support?
You may visit your local ICICI Bank branch for assistance, even if you do not wish to call Customer Support.
10. If ICICI Bank does not resolve a complaint, what can I do?
If ICICI Bank fails to resolve a complaint, you may escalate the issue using the Grievance Redressal Process established by ICICI Bank or contact the Banking Ombudsman for further assistance and guidance.
Final Thoughts
In 2026, ICICI Bank has put together a comprehensive system to support customers in a timely and secure manner. The bank has established several means by which customers may contact ICICI Bank, including toll-free helpline, direct numbers, online platforms, and face to face service. When contacting a bank, customers may have questions about their account, debit/credit cards, loans, or fraudulent transactions; there are multiple official channels for contacting the bank securely and quickly. The designated contact numbers for reaching the bank include: Personal banking—Toll Free—1860-120-7777; Credit Card Support—1800-1080; For NRIs—Dedicated Helpline—+91-40-7140-3333
In the event of a query regarding general banking issues, please send an email to [email protected]; For NRIs, use [email protected]; Corporate Clients email [email protected]. By using the appropriate support channel, providing your complaint reference number, and following ICICI’s complaints process will assist you in resolving your problems quickly and providing you with a continuous banking experience. Using official digital channels such as the iMobile App and Net Banking Portal also reduces wait times and allows for a secure interaction with ICICI Bank.
