Customer ID in HDFC
A customer id is a unique number that is provided by the Bank to its account holders. All HDFC Bank Savings accounts and Current account holders will get the Customer ID. It will be the same if you have multiple accounts in the HDFC bank. Customers can also get it online with the help of net banking.How to get HDFC bank Customer ID
HDFC Bank customers have different methods to find their Customer IDs. The Customer ID is mentioned in the Welcome Letter sent to you at the time of the opening of your Savings/ Current account with the bank.- Net banking
- Account Statement
- Passbook
- Cheque
Find Customer ID from Passbook of HDFC bank
As an account holder, you can easily find your customer ID by checking the passbook of your HDFC bank. On the first page, you can find your customer ID.
For new account holders, you can find HDFC Customer Id in the Welcome Letter with the title ‘Welcome to HDFC net banking login’.
HDFC Customer ID on Cheque Book
Another easy option to know the customer id of HDFC bank is by checking the chequebook of your HDFC account. On the first page of your chequebook, you can get an HDFC customer id.
How to find customer ID from HDFC Account Statement
Another option to find your HDFC Customer ID is to download the account statement. If you have enabled HDFC bank statement through email, then you can check the statement to find your Customer ID.
How to generate Customer ID of HDFC bank
Did you forget HDFC Customer ID? or don’t know how to find it on the HDFC Bank? don’t worry. You can easily generate it through an HDFC online banking account. Follow the below steps: Step 1:- Go to the official website of HDFC Bank and click on “Forgot Customer ID”.
Step 2:
- You will be re-directed to retrieve the Customer ID page where you have to enter your HDFC bank account Registered Mobile Number with country code, Date of Birth, PAN card Number, and the captcha given on the website.
Now click on the ‘Continue‘ button.
Step 3:
- Now, you will get a One Time Password on your registered mobile number. So, enter the OTP and click on the “Continue” button.
- On the next step, you will find the customer ID towards the down of the screen.
If you are an NR customer, you can use your Date Of Birth to get your Customer ID details.
If you are an authorized signatory of a Firm, Company, Trust, or any other non-individual entity, use the PAN details of the non-individual entity to get your Customer ID.
If you are still not able to find It, then you can contact phone banking HDFC bank numbers.
You need your card number, PIN, and Mobile Number to get your Customer ID from the HDFC bank Phone banking option.
You can also visit your branch and contact the support team to find the Customer ID. You have to provide your Account Number and other details to get the Customer ID.
How to get HDFC Credit Card Customer ID
If you forgot your HDFC bank Credit Card Customer ID, then check the below steps. Step 1: Visit HDFC Bank’s official HDFC online banking for a Credit card: https://netbanking.hdfcbank.com/netbanking/CCLogin.html
Step 2: Click on ‘Forgot User Id’. Now you will be redirected to HDFC Credit Card net banking Customer ID retrieval page.
Now enter your Date of Birth, Credit Card Number, Expiry Date, and Captcha shown on the screen. Make sure that you have entered the correct details in your HDFC credit card account.
Click on the Continue button now.
Step 3: Now you will get an OTP in your registered mobile number. Enter the OTP and Click on the Continue button.
On the next screen, you can find your HDFC Bank Credit card Customer ID.
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HDFC Bank Customer ID is a unique 9-digit number assigned to every HDFC customer at account opening. It is also called CIF Number or Customer Information File Number. It is used to log in to HDFC NetBanking and Mobile Banking. One Customer ID links all your HDFC accounts including savings, FD, loan, and credit card. It never changes throughout your banking relationship with HDFC.
Go to netbanking.hdfcbank.com and click Forgot Customer ID. Enter your registered mobile number and PAN or date of birth. Verify with the OTP sent to your mobile. Your Customer ID is displayed immediately on screen. Alternatively open the HDFC Mobile Banking app and tap Forgot Customer ID on the login screen. Takes less than 2 minutes.
Your HDFC Customer ID is printed on the first page of your passbook near the top alongside your name and account number. It is clearly labelled as Customer ID or Cust ID. If your passbook is old or the first page is missing visit your HDFC branch and request a reprint of the first page with your account details.
No. HDFC Customer ID is a 9-digit number that identifies you as a customer and links all your accounts. Account number is a 12-14 digit number that identifies one specific account. Customer ID is used for NetBanking login while account number is used for fund transfers. Both are different and serve different purposes.
No. HDFC Bank has discontinued the SMS service for retrieving Customer ID in 2026. You cannot get your Customer ID via SMS anymore. Use NetBanking Forgot Customer ID option, HDFC Mobile App, or call Phone Banking on 1800 202 6161 from your registered mobile number to retrieve your Customer ID.
HDFC Customer ID is 9 digits long. It is a unique numerical identifier assigned at account opening and never changes. It is printed on your welcome letter, passbook first page, chequebook, and account statement. One 9-digit Customer ID links all your HDFC savings accounts, fixed deposits, loans, and credit cards.
Without internet you can find your HDFC Customer ID on your welcome letter, passbook first page, chequebook first page, or any account statement. If you do not have any of these documents call HDFC Phone Banking on 1800 202 6161 from your registered mobile number and the executive will verify your identity and provide your Customer ID.
No. HDFC Customer ID never changes as long as you have any active relationship with HDFC Bank. Even if one account is closed your Customer ID remains the same for other accounts. The Customer ID only becomes inactive if you close all accounts and end your complete banking relationship with HDFC Bank.
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What is HDFC Customer ID — Key Facts
| Feature | Details |
|---|---|
| What is it | Unique 9-digit number assigned to every HDFC customer |
| Also called | CIF Number, Customer Information File Number |
| Used for | NetBanking login, Mobile Banking, customer support |
| Changes? | Never — lifetime identifier assigned at account opening |
| One ID for all? | Yes — one Customer ID links all savings, FD, loan, credit card accounts |
| Format | 9 digits — example: 123456789 |
| Same as account number? | No — account number identifies one account, Customer ID identifies you |
Where to Find HDFC Customer ID — 7 Methods
Method 1 — HDFC Passbook (Easiest Offline Method)
Open your HDFC Bank passbook to the first page. Your Customer ID is printed near the top alongside your name, account number, and branch details. It is labelled as Customer ID or Cust ID.
Method 2 — HDFC Welcome Letter
When you opened your HDFC account the bank sent a Welcome Kit containing a welcome letter. Your Customer ID is clearly printed on the first page of this letter. If you received a digital account the Welcome Letter was sent to your registered email.
Method 3 — HDFC Chequebook
Open your HDFC chequebook to the first page or look at the bottom right corner of any cheque leaf. Your 9-digit Customer ID is printed there in bold alongside your account number.
Method 4 — HDFC Account Statement
Check any HDFC account statement — physical or email PDF. Your Customer ID appears at the top right corner or near the account details section on the first page. Monthly e-statements sent to your registered email also show your Customer ID prominently.
Method 5 — HDFC NetBanking (Online — Forgot Customer ID)
- Go to netbanking.hdfcbank.com
- Click on Forgot Customer ID or the ? icon on the login page.
- Enter your registered mobile number with country code.
- Enter your PAN number or Date of Birth.
- Enter the OTP sent to your registered mobile number.
- Your Customer ID is displayed on screen immediately.
NRI customers: Use Date of Birth instead of PAN for Customer ID retrieval.
Method 6 — HDFC Mobile Banking App
- Open the HDFC Bank Mobile Banking app.
- Tap on Forgot Customer ID on the login screen.
- Enter your registered mobile number and PAN or Date of Birth.
- Verify with OTP — your Customer ID is displayed.
Pro tip: Enable biometric authentication (fingerprint or face recognition) in the HDFC app — you will never need to type your Customer ID manually again.
Method 7 — HDFC Customer Care (Phone Banking)
- Call HDFC Phone Banking from your registered mobile number
- Mumbai: 022-61606161 | Delhi: 011-61606161 | Other cities: check hdfc.bank website
- Or call toll-free: 1800 202 6161 / 1800 103 6161
- Request Customer ID — executive will verify DOB and account details
- Calls from registered mobile get faster resolution
HDFC Customer ID vs Account Number — What is the Difference?
| Feature | Customer ID | Account Number |
|---|---|---|
| Purpose | Identifies YOU as a customer | Identifies one specific account |
| Digits | 9 digits | 12-14 digits (varies) |
| Changes? | Never changes | Fixed per account |
| Multiple accounts? | One ID for all accounts | Different number per account |
| Used for login? | Yes — NetBanking and Mobile App | No — not used for login |
| Printed where? | Passbook, welcome letter, statement | Passbook, cheque, statement |
Important — HDFC SMS Customer ID Service Discontinued
How to Keep Your HDFC Customer ID Safe
- Never share your Customer ID with anyone — not even someone claiming to be from HDFC
- Note it down securely in a password manager or secure note app
- Enable biometric login in the HDFC app to reduce manual entry
- Keep your registered mobile number and email updated with HDFC
- If you suspect compromise — call 1800 103 6161 immediately
